Return & Exchange Policy

Return & Exchange Policy

At Compact, we want you to be completely satisfied with your purchase. If you receive a wrong, damaged, or defective product, our Customer Support Team is here to help.

1. Eligible Returns & Exchanges

We accept returns or exchanges in the following situations:

  • You received the wrong product.

  • You received a damaged product.

  • You received a product that is defective or has a quality issue.

Please contact us as soon as possible after receiving your order so we can review and resolve the issue.

2. Return & Exchange Conditions

For a return or exchange to be accepted, the product must:

  • Be unused and unopened

  • Be in its original packaging

  • Have all original seals and labels intact

  • Include accessories or other items provided with the product, where applicable

Products that have been opened, used, damaged, or altered by the customer may not be eligible for return or exchange.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us immediately.

Once the issue is verified, Compact will arrange the correct product at no additional cost to you.

4. Damaged Product

If your order arrives damaged, please contact our Customer Support Team as soon as possible.

We may request clear photographs or videos of the product and its packaging to verify the issue and process your request.

If the damage is confirmed to have occurred during delivery or due to an issue on our end, we will arrange an appropriate replacement or exchange.

5. Non-Returnable Products

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return or exchange, unless the product is confirmed to be defective or the wrong item was sent by Compact.

6. Change of Mind

Returns or exchanges may not be accepted simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product after receiving it.

We encourage customers to carefully review their order before completing the purchase.

7. Refunds

Where a refund is approved, the refund process will depend on the payment method used for the order.

Any applicable refund will be processed after the returned product has been received and inspected by our team.

8. Exchange Process

To request a return or exchange, please contact us with:

  • Your order number

  • Customer name

  • Phone number

  • Reason for the return or exchange

  • Clear photos/videos of the product, if applicable

Our Customer Support Team will review your request and provide the next steps.

9. Return Shipping Charges

If the return or exchange is required due to an error on Compact's part, such as receiving the wrong product or a confirmed damaged/defective item, Compact will bear the applicable return and replacement delivery costs.

For other return requests, shipping charges may apply depending on the circumstances.

10. Contact Us

For return and exchange requests, please contact:

Compact
Phone & WhatsApp: 0321-8669862
Email: mycompactofficail@gmail.com

Our Customer Support Team will assist you with your request as quickly as possible.